Reflex FAQs Document

No, you will not be charged. The 14-day free trial is a non-commitment trial period for you to use the platform freely. You will only be charged if you specifically subscribe to our monthly or yearly service. You can verify your subscription through the billing page on our online Reflex Portal. Additionally, you may subscribe here as well if you your free trial has expired.

Cancellation is for the next billing period. You are free to use Reflex in its entirety until the end of the current billing period.

Yes, you can change everything relating to your subscription here.

The Reflex Product Suite is a registered Class I 510(k) Exempt medical device as laid out in 21 CFR 886.1700 by the FDA.

The computational sophistication of Reflex makes it to where we cannot guarantee that it will record tests correctly on the iPhone 7 or below. Because of this, we restrict the devices to iPhone 8 and up.

There are many reasons that could result in a ‘failed test’. As we improve our technology we will be integrating new methods for failure mode catching and correction. The most common result is due to too much movement from the device. Try retesting with your arms anchored to a stable object. Additional problems include poor lighting conditions and the person looking away. If the problem persists then please contact us so we can help.

There are a few reasons that this could occur. 1) You are too far away from the individual for our system to reliably find the iris for processing or 2) The test conditions that are being run are causing Reflex to not process enough frames to make the data useful. We check every video for quality of measurement to ensure the best data is being delivered.

Typically this does not present a large issue to the test. You will likely see a small rise in pupil diameter due to the quick blocking of incoming light to the pupil. The resulting curve should be okay depending on the duration the eye is closed. To be certain, you can retest the same eye without the subject blinking.

Many medical record systems use barcode technology to rapidly identify the individual it is corresponding to. We integrated this feature to make inputing the subjects medical record number (MRN) or identification number as easy as possible. If you are unsure that the barcode contains correct identifying information then please use the manual identification number entry field.

Try using Chrome to see if this fixes the issue. We’ve had feedback from some customers that other browsers are having trouble accessing our web portal service. If you’re still unable to access the Reflex Web Portal then please contact us so we can remedy the issue.