No, you will not be charged. The 14-day free trial is a non-commitment trial period for you to use the platform freely. You will only be charged if you specifically subscribe to our monthly or yearly service. You can verify your subscription through the billing page on your Reflex Web Portal.
Cancellation applies to the next billing period. You are free to use Reflex in its entirety until the end of your current billing period.
Yes. The Reflex Product Suite is a registered Class I 510(k) Exempt medical device as laid out in 21 CFR 886.1700 by the FDA.
Reflex requires iOS 17.6 or iPadOS 17.6 or later. This minimum version is required due to Apple's UI rendering requirements. Devices running older versions of iOS or iPadOS will not be able to run the currently supported versions of Reflex.
There are many reasons that could result in a failed test. The most common cause is too much device movement — try retesting with your arms anchored to a stable surface. Additional issues include poor lighting conditions and the patient looking away. If the problem persists, please contact us.
This can occur for two reasons: (1) you are too far away from the individual for the system to reliably locate the iris, or (2) the test conditions are causing Reflex to not process enough frames for reliable data. Every video is checked for measurement quality to ensure the best data is delivered.
Typically this does not present a large issue. You may see a small rise in pupil diameter due to the brief blocking of incoming light. The resulting curve should still be usable depending on the duration the eye is closed. To be certain, you can retest the same eye without the subject blinking.
Many medical record systems use barcode technology to rapidly identify patients. We integrated this feature to make entering the subject's medical record number (MRN) or identification number as fast and error-free as possible. If you are unsure the barcode contains correct identifying information, use the manual identification number entry field instead.
Try using Chrome to see if this resolves the issue — some browsers have had trouble accessing the web portal. If you're still unable to access the Reflex Web Portal, please contact us so we can help.